If you're experiencing an issue where the Trails Offroad app continues to recognize you as a free user even after logging in—prompting you to "Restore Purchases" to regain All-Access—this guide will help you resolve the problem.
Why Is This Happening?
This issue typically arises due to the existence of multiple accounts associated with your credentials. A common scenario involves using the "Sign in with Apple" feature while having the "Hide My Email" option enabled on your device. When this setting is active, Apple generates a unique, private relay email address for each app, leading to the creation of a new Trails Offroad account under this anonymized email.
How to Resolve the Issue
There are two primary solutions to address this problem:
Manual Sign-In with Your All-Access Email:
- Open the Trails Offroad app.
- Sign out of your current session.
- Sign back in using the email address associated with your All-Access account.
Account Merge via Support:
- Contact our support team at support@trailsoffroad.com.
- Request a merge of your multiple accounts.
*Once the accounts are merged, you'll be able to continue using the "Sign in with Apple" feature seamlessly.*
If you continue to experience issues or have further questions, please don't hesitate to reach out to our support team. We're here to help ensure you have the best experience possible with Trails Offroad.